Money Back Guarantee Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
- The Bed Kits
- The Aether Mat
- The Bed Quilts
To be eligible for a return, your item must be in the same condition that you received it, and we also ask if you could please explain what conditions you have that you wanted to change from the bed Kits, Quilts, or Mat and only if these changes still remain, then you are eligible for a return. You also must include the tags, and send it back in its original packaging while showing proof of purchase.
To start a return, please fill out the form below after reading through our full policies.
If your return is accepted, we’ll send instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 306-5393 201 Street Langley, BC, Canada V3A 1P6
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@aetherx.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return form, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aetherx.co.